Securus Technology is a leading company that strives to provide leading technology for investigation, correction, monitoring and safety in correction facilities. The nature of services rendered by the firm is attested by the multiple positive reviews it has received in the past year. The company recently received an A+ rating from BBB, an indication that the customer has improved its service delivery and customer experience.
Securus Technology included a sample of comments through formal letters and emails that the company received from jail officials in the United States. The company omitted reference to specific countries, states, and facilities due to security concerns. On a weekly basis, Securus tries to develop new products and improvements that should help officials prevent and solve criminal activities. According to the company CEO, the company has gone a long way to improving safety and creation of technology solutions that help in solving crimes.
One user of the communication system noted how easy it was to report data once there was a suspicious activity taking place in the facility. The software has eased the identification of contraband materials in the facility. The investigative tool makes it possible for staff to carry out investigations in case of a potential security threat within the facility. In another instance, a user made use of the covert alert feature that came with the Investigator Pro software. The use of the software assisted in taking of a suspect to custody.
Investigator Pro has allowed its users not to just identify a particular phone ID, but also the caller’s voice. The identification software has assisted investigators in determining if the party called by the inmate was a former inmate in the facility. Details of the conversations with the inmate, their friends and family have also been noted. The other benefit with the software is to find out if a particular inmate is in touch with former prisoners.